Customer Service Coordinator and Administrator*

  • Published date: January 18, 2018
  • Category: Accounting - Finance
    • Location: Dubai
  • Jop type: Full-time
  • Salary: AED 8000
  • Company name: Tariq Javed

Job Description

DutchArabTrader needs a customer service coordinator. 

An exciting and challenging role waits for a Customer Service Coordinator. The purpose of the role will be to oversee and coordinate day to day customer service working closely with the marketing and sales teams you will also be handling queries and requests of clients/distributors, assisting customers, processing orders, and ensuring the best possible service is given to all customers and clients. 

Processing orders on behalf of company distributors: 
- Validating product availability, invoicing, providing shipping advice and confirming orders. 
- Prepairing tender bid documentation 
- Arrange transport for products and oversee the delivery process. 

Assist the distribution staff in processing orders via companys online store: 
- Set up and manage user accounts 
- Train staff and clients on how to use the online store 
- Assist with the roll out of companies new online store 

Provide support to customers and business partners: 
- Act as a main point of contact for all clients/distributors via tele[phone, email and online portals 
- Resolve queries in a timely manner 
- Train new and existing clients/distributors on product knowledge and order management 

Improve Customer Experience of the brand: 
- Run customer satisfaction surveys 
- Identify customers needs and ensure that the brand are meeting them/identify new ways to meet customer needs Assist the Sales and Marketing team: 
- Coordinate with both teams when preparing for conferences 
- Ensure availability of products for events as and when needed 
- Attend product launches as and when required 
- Assist with defining country specific marketing needs 

Supporting sales analysts: 
- Assist sales managers in demand planning for units 
- Assist with developing local price policies 
- Provide and prepare sales data for sales staff, clients and distributors 

Support Financial process: 
- Provide invoices for contract payments and marketing activities 

Interested candidates please send their resumes to our HR manager at tariqjavedxdb(at)gmail.com

Job details

Hire someone
DutchArabTraders
Full-time
8000

1-2 Years

The job requires the candidate to be good in areas such as customer care coordinator and administrative. He should be familiar with data base softwares such as excel. A bachelors degree will be considered as an edge and the experience of 1-2 years is preferred however we are hiring freshers if they can do well and add value to the job role.
Interested candidates please send their resumes to our HR manager at [email protected]

DutchArabTrader needs a customer service coordinator.

An exciting and challenging role waits for a Customer Service Coordinator. The purpose of the role will be to oversee and coordinate day to day customer service working closely with the marketing and sales teams you will also be handling queries and requests of clients/distributors, assisting customers, processing orders, and ensuring the best possible service is given to all customers and clients.

Processing orders on behalf of company distributors:
- Validating product availability, invoicing, providing shipping advice and confirming orders.
- Prepairing tender bid documentation
- Arrange transport for products and oversee the delivery process.

Assist the distribution staff in processing orders via companys online store:
- Set up and manage user accounts
- Train staff and clients on how to use the online store
- Assist with the roll out of companies new online store

Provide support to customers and business partners:
- Act as a main point of contact for all clients/distributors via tele[phone, email and online portals
- Resolve queries in a timely manner
- Train new and existing clients/distributors on product knowledge and order management

Improve Customer Experience of the brand:
- Run customer satisfaction surveys
- Identify customers needs and ensure that the brand are meeting them/identify new ways to meet customer needs Assist the Sales and Marketing team:
- Coordinate with both teams when preparing for conferences
- Ensure availability of products for events as and when needed
- Attend product launches as and when required
- Assist with defining country specific marketing needs

Supporting sales analysts:
- Assist sales managers in demand planning for units
- Assist with developing local price policies
- Provide and prepare sales data for sales staff, clients and distributors

Support Financial process:
- Provide invoices for contract payments and marketing activities

Interested candidates please send their resumes to our HR manager at [email protected]

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